Frequently asked questions
The short version of the rules. How the API itself works is in the docs; the full policy is in the terms.
What is SurSolver?
A captcha solving API. You send a task with createTask — the page URL, the site key and, for some types, a proxy — poll getTaskResult, and receive the token or cookies to continue with.
Which captchas can it solve?
reCAPTCHA v2 and v3, Cloudflare Turnstile and Challenge, GeeTest, DataDome, Akamai, PerimeterX and several others. The pricing page lists every type and links to its guide.
How much does it cost?
Every type is priced per 1,000 tasks; the pricing page lists the current rates.
Can I keep my current client?
If it already speaks the 2Captcha or Anti-Captcha createTask / getTaskResult format, change the base URL and the clientKey. The migration guide lists what differs.
What are the rules for API keys?
Do not share or resell your API keys. You are responsible for all activity under them. We can revoke a key at any time.
When am I charged for a task?
A task is charged when it is accepted. A task that finishes as failed automatically returns its original charge once — contact support if something looks wrong.
How do prepaid plans work?
A plan is a prepaid bundle: a fixed price, a pool of solves, a term in days and the task types it covers. An accepted task the plan covers spends one solve instead of charging your balance, and the plan that expires soonest is used first. A failed task restores one solve without extending or reactivating the plan. When the pool is used up or the term ends, those tasks are charged from your balance again. Plans are bought from your dashboard.
Can I get a refund?
Balance purchases are final and non-refundable, except as required by law or as stated in the terms. Failed Tasks automatically return their original charge once; failed subscription Tasks restore one solve. Additional credits may be issued for billing errors. See the terms.
Is there a free trial?
Not by default. For testing, ask about trial credit — contact support.
Do you offer volume discounts?
Yes. For high-volume use we set custom rates — contact support to make a deal.
Something else? Contact support.